PERSONAL TOUCH SPOT REMOVAL CHART

No one likes it when there is a spill on the floor, but with the help of Personal Touch Carpet Care and our Home pro spotter, it can be cleaned before becoming a permanent part of the carpet. The information listed below will prepare you to properly deal with spills and keep your carpet clean for years to come.

SPOT REMOVAL STEPS

Act Quickly! Most carpet available today has been treated with a stain-resist treatment, so many spills can be removed easily if immediate action is taken.  The longer the delay, the higher the probability of a spill becoming a permanent stain.  Remember, staining is influenced by many factors, and no carpet in completely stain proof.

(Important! Never use products over the counter. Only use products that are approved by the Carpet and Rug Institute.)

Example: Personal Touch Carpet Care Home Pro Spotter, Perky and Avenge these products are used by professional carpet cleaners from all over the world, so we recommend you use what the pros use.

If you are interested in any of the above products just contact us.

1. Blot liquids with a dry, white, absorbent cloth, or white (no printing) paper towels.
2. Do not scrub the area!  Scrubbing can cause pile distortion in affected area.  Continue to use a dry cloth or paper towels until the area is completely dry.  For semi-solids, gently scrape up with a rounded spoon.  Solids should be broken up and vacuumed until completely removed.
3. To remove tar, copy toner, grease, cosmetics, blood and more, use the above spot removal products.  Pretest any spot removal agent in an inconspicuous area to make certain the solution will not damage the fiber or the dye.  After applying several drops to the tested area, hold a white cloth on the wet area for 10 seconds. Examine the carpet and cloth for color transfer, color change, or damage to the carpet. If a change occurs another cleaning solution should be selected. Remember our products are used by the best in the business, so most likely you should not have a problem.
4. Apply a small amount of the selected cleaning solution to a white cloth, allow to sit for about 10 minutes and work in carpet gently.
5. Work form the edges of the spill to the center to prevent the spill from spreading.  Do not scrub! Blot Blot Blot, absorb as much as possible, and repeat if necessary.
6. Continue using the cleaning solution as long as there is a transfer of the spill or spot in the cloth.  Only a small amount of product is needed if you need more add a little more.     Be patient! Complete removal of the spill may require repeating the same step several times.
7. Rinse the affected area thoroughly with cold water. After the spill has been completely removed.  Blot with folded white towel, and then apply presser by standing on the towel.  For cleaning larger spills, repeat with folded towel then apply a one-half inch layer of white paper towels to the affected area, and weigh down with a flat heavy object over night.
8. For Pet Stains; only use white vinegar and water in a spray bottle, mix 4 part water and 1part vinegar.   Rinse as advised above. We will recommend a better product in the future. Consult the home page and click products.

Feel free to call us if you need help.

Remember, always use what is approved.

Personal Touch Carpet Care 

David Sanders / International Spot Removal Champion

David and Alesia Sanders owner of Personal Touch Carpet Care in Fayetteville Tennessee are the proud recipients of the Best In Business Award. Personal Touch was chosen number one from among all the carpet cleaning companies in Huntsville Madison county. The recipients were nominated by consumers through a survey, after which an independent firm 20/20 Research complied and tabulated the results. 20/20 Research incorporated is based out of Nashville, TN and also has offices in Charlotte, NC and Miami, FL. They are one of the top online research companies in America, whose stellar clientele list includes Coca-Cola, Delta Airlines, Pfizer, Merck, HP, Kraft, TV Guide, Intel, UPS, NFL, John Deere, Anheuser Busch, Proctor & Gamble, BellSouth and Gannett…just to name a few.

Before contacting Personal Touch Carpet Care, an extensive background search on the company was conducted as part of the selection process. David Sanders, the president of the company, was then asked to participate in an assessment interview with Best in Business Award. Items ranging from years of experience to customer service procedures were discussed, and specific questions regarding the business’ or professional’s hiring criteria of its employees and their current status with respect to insurance coverage were also addressed.

Personal Touch has been in business for over 22 years they have expanded and are also servicing the Madison county area.

David Sanders has two Masters, one in cleaning and another in restoration. He is known internationally as the First International Carpet Spot removal Champion.

Overall, Personal touch provides such services as air duct cleaning, carpet cleaning, upholstery cleaning, ceramic tile cleaning, oriental and area rug cleaning, water and fire damage restoration, odor control, and stain removal.

Personal Touch has gained its share of recognition for going out of its way to ensure fair and honorable business practices. They became the first small business to win the Better Business Bureau’s Torch Award consecutively in both Tennessee and Alabama. It was among the top five of 100 businesses nominated for national recognition by the BBB.

David Sanders of Personal Touch Carpet Care recently completed a hardwood floor school designed to provide professionals with comprehensive, hands on for sanding and finishing of many different kinds of flooring products. Students of the wood care school were taught how to properly sand custom floors as well as select finishing techniques that yield quality results.

Students learned the following techniques: repair and recoating existing floors, replacement, hand scraping, and removing finish imperfections.

The wood floor sanding and finishing school was sponsored by the National Wood Floor Association. The NWFA is a non-profit trade association representing all segments of the hardwood flooring industry, from manufacturers, to distributors, retailers, installers, to hardwood floor maintenance professionals.

Sanders has now added hardwood floor care to his list of expertise in valuable services which include: carpet cleaning, oriental and area rug cleaning, upholstery cleaning, odor control, carpet repair and installation, water damage restoration, fire damage restoration, ceramic tile and grout, cleaning, air duct cleaning, carpet color repair.

During his 20 years of business Sanders’ firm has earned Masters in both cleaning and restoration.

Personal Touch Carpet Care is the proud winner of the Better Business Bureaus’ Torch award in both Tennessee and Alabama for honest business practices.

Date Submitted December 2, 2004

Dear Mr. Sanders:

It was my great pleasure to be back in Huntsville today, especially since it was to help recognize Alabama businesses that take seriously their responsibility to conduct their business affairs in an ethical manner. As I said today, I am all too familiar with those who are not good caretakers of their profession’s reputation. When twenty-four hour a day news cycles seem to run on bad news and when our people seem preoccupied with the mistakes of others, it is good to see those who are honorable and decent get the recognition they deserve.

I am always pleased to have the opportunity to recognize excellence in our State wherever it may be found. I was particularly glad to get to draw attention to the excellence that can be found in the business community of North Alabama—excellence in the area of marketplace ethics. You are to be commended for your commitment to the honest business practices. It is a tribute to you that someone thought well enough of you, your business, and your employees to nominate you for this award.

Again, thank you for your example. I hope others in the business communities of our State will emulate your example. As they seek to do so, I applaud you for setting the standard of excellence so high.

It is my great privilege to serve as your Attorney General. My staff and I count it a privilege to work for you. If we can ever be of assistance to you, I trust you will not hesitate to call upon us and give us the opportunity to do so. I look forward to having the opportunity to do so. I look forward to having the opportunity to be back in Huntsville. I hope to see you then.

Sincerely,
Troy King
Attorney General

Submitted on March 17, 2004

Personal Touch Given Accolades TO THE EDITOR:

During our most recent flood, my husband John and I had the misfortune of having over 400 gallons of water in our basement.

There were three rooms with soaked carpet that had to have water extracted and the moisture removed and dried.

Upon a few occasions, we had the services of Personal Touch to clean our carpets. We noticed on their business card that they also could help during times of flooding as well. When we contracted our insurance carrier, Personal Touch was highly recommended.

Once David Sanders, owner of Personal Touch, was called, the rest was just a memory. He took charge of this matter with expertise and with professionalism, leaving no stones unturned.

My husband and I were very pleased with his work, but most of all, we appreciated his kind and gentle manner; the respect he showed while being in our home and the respect shown to both of us.

When the job was completed, there was no sign that any water had ever been there. Mr. Sanders also assisted in the removal of furniture as well as the replacement of the furniture.

Thank you, David Sanders, and your Personal Touch staff.

John and Marilyn Cannon, Fayetteville

Dear David & Alesia:

We would like to thank you for all the services you and your crew have provided us. We appreciate the prompt attention you give to all of our needs and are impressed with the fine professional service you extend to us and to our customers. We look forward to working with you in the future.

Again, thank you.

Sincerely,
Johnnie Yell
Vice President

Submitted on December 8, 2003

David Sanders
P.O. Box 871
Fayetteville, TN 37334

Dear Mr. Sanders:

On behalf of the Fayetteville-Lincoln County Chamber of Commerce, I send you sincere thanks for continuing your membership. Be assured that this organization shall do all within its power and means to foster the growth and development of your business and our community.

Your financial support helps to make possible the broad program of work that is taken on by the Chamber of Commerce. We believe that all citizens benefit from our activities.

Your membership is an investment in the future welfare and well-being of Fayetteville and Lincoln County, and we trust that we shall meet all of your expectations in serving the community.

Place the enclosed 2004 membership sticker on your Chamber of Commerce plaque. If your plaque has been misplaced or broken, please give us a call and we will be glad to see that you receive a new one.

Please feel free to call upon us at any time if we can be of assistance to you or your business. As we are working towards 2004, we thank you again for helping to make 2003 a great success.

Sincerely,
Carolyn Denton
Executive Director

Submitted on April 6, 2005

To Whom It May Concern:

As Branch Manager of the Tennessee Valley Branch of the Better Bureau of Middle Tennessee it has been my honor and privilege to have been associated with Personal Touch Carpet Care since the opening of this branch in 1999. Personal Touch Carpet Care was the Torch Award for Marketplace Ethics Recipient in the Small Employer category for the year of 2003. The opening remarks of David’s Torch Award entry states “Personal Touch is Answering the Call.” His company’s community involvement is legendary. Whether it’s giving seminars on what to do after a fire or tips on water damage after a storm to just cleaning your carpet after every day living, Personal Touch is there for his customers. David has built a business reputation that says, “Trust and Quality.” The only thing more impressive than dozens of certificates and educational classes completed by David Sanders year after year to ensure that he is the best, are the hundreds of letters of recommendation he has received.

David is a self-made professional entrepreneur who is working daily to let his wife and daughter have a comfortable life. While David realizes his need for lots of work to meet his goal, he has never lost site of honesty and caring for his customers. David has turned down jobs knowing that the carpet or tile could not be cleaned to the customer’s satisfaction.

A lot of business owners have the ability to give a lot back to the community, to educate their customers and to actively encourage business self-regulation in the marketplace due to the size of their business and several employees. David does not have this advantage and is still able to accomplish promoting and fostering ethical relationships between business and the public. David is constantly educating his customers and the community with general advice and helpful tips by: offering advice on his web site, publishing new letters, hosting Chamber Exposition Booths, and being a regular guest on the Better Business Bureau’s radio talk show.

Thank you for considering Personal Touch Carpet Care as a 2005 Torch Award Recipient. I know the importance of selecting a business that is truly worthy of this award. It is my honor to write this letter to express to you the high ethical values and sincere marketplace ethics that Personal Touch/ David and Alesia Sanders carries with them on a daily basis.

Sincerely,
Carol C. Foster